Shipping policy

 

At Summit Touring, we are dedicated to ensuring that your order arrives safely, securely, and within a reasonable timeframe.

 

Estimated Shipping Times

All orders are processed with care and typically dispatched within 1–2 weeks from the date of purchase. Shipping times may vary slightly depending on your location and the nature of the item. Once your order has been shipped, you will receive a confirmation email along with tracking information to monitor the delivery progress.

Roof-Top Tent Deliveries and Insurance

We understand that rooftop tents are a significant investment, which is why every rooftop tent shipped is fully insured during transit. This coverage ensures that in the unlikely event of damage or loss during shipping, you are protected. If your rooftop tent arrives with visible damage, please notify us within 48 hours of delivery. Be sure to include photographs of the packaging and the product to assist in lodging an insurance claim and arranging a suitable resolution.

Damaged or Faulty Items

If any product you receive is damaged or faulty upon arrival, please contact our customer service team as soon as possible. Include your order number, a detailed description of the issue, and relevant photographs. We will assess the situation promptly and offer a suitable remedy, which may include a replacement, repair, or refund, in accordance with our returns policy.

Should you have any further questions regarding shipping, please do not hesitate to contact us. Our team is here to assist you